Profile Problems

Why can’t I logon?

Here are a few points to check if you are having problems accessing or creating your personal profile, if none of these solutions work then please send the webmaster an email and he will resolve the problem.

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Problem

Diagnosis

Solution

I can’t logon?

You must first create a profile using your email address and password.

go to the Create a profile page.

I've created a profile but I still can’t logon?

Your email address and password are the key to your profile, so the address you use to logon, needs to be the same as the address which you used to set up the account.

If you are unsure that this is the case, please send us a message, and we will confirm or change the address as necessary.

I've created a profile but when I try to logon I get the message - 'Profile not activated!' ?

You need to respond to the 'activation email' that was automatically sent to your email account when you created your profile, this is necessary for security purposes.

Click on the link within the message that was sent to you and follow the instructions. You should then be able to access your profile. Let us know if you have any problems.

I can't find the 'activation email' that was sent to my email account?   Click to have the 'activation email' sent to you again.
I can't remember the email address I used to create my profile?  

If you have forgotten which address you used, please contact us and we will email you a reminder. We can't do this automatically for security reasons.

  

When I go to logon the page reverts to a blank screen?

You need to enable the cookies on your machine for this page to function.

In Internet Explorer go to tools/Internet options and in Netscape go to edit/preferences/advanced. Let us know if you have any problems.

I can’t remember my password?

 

Click on forgot your password, and we will automatically email a reminder to the email account you used to create your profile.

How do I change my email address and/or my password?

  Send us an email and we will make the change for you.