Discussion Paper Details

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Title: Team incentives and performance: Evidence from a retail chain

Author(s): Guido Friebel, Matthias Heinz, Miriam Krüger and Nick Zubanov

Publication Date: August 2015

Keyword(s): insider econometrics, management practices, natural field experiment and randomized controlled trial (RCT)

Programme Area(s): Industrial Organization and Labour Economics

Abstract: We test the effectiveness of team incentives by running a natural field experiment in a retail chain of 193 shops and 1,300 employees. As a response to intensified product market competition, the firm offered a bonus to shop teams for surpassing sales targets. A bonus to teams rather than individuals was a natural choice because the firm does not measure individual performance and relies on flexible task allocation among employees. On average, the team bonus increases sales and customer visits in the treated shops by around 3%, and wages by 2.3%. The bonus is highly profitable for the firm, generating for each bonus dollar an extra $3.80 of sales, and $2.10 of operational profit. The results show the importance of complementarities within teams and suggest that improved operational efficiency is the main mechanism behind the treatment effect. Our analysis of heterogeneous treatment effects offers a number of insights about the anatomy of teamwork. The firm decided to roll out the bonus to all of its shops, and the performance of treatment and control shops converged after the roll-out.

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Bibliographic Reference

Friebel, G, Heinz, M, Krüger, M and Zubanov, N. 2015. 'Team incentives and performance: Evidence from a retail chain'. London, Centre for Economic Policy Research.