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Title: Workplace Knowledge Flows

Author(s): Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton

Publication Date: January 2020

Keyword(s):

Programme Area(s): Industrial Organization and Labour Economics

Abstract: What prevents the spread of information among coworkers, and which management practices facilitate workplace knowledge flows? We conducted a field experiment in a sales company, addressing these questions with three active treatments. (1) Encouraging workers to talk about their sales techniques with a randomly chosen partner during short meetings substantially lifted average sales revenue during and after the experiment. The largest gains occurred for those matched with high-performing coworkers. (2) Worker-pairs given incentives to increase joint output increased sales during the experiment but not afterward. (3) Worker-pairs given both treatments had little improvement above the meetings treatment alone. Managerial interventions providing structured opportunities for workers to initiate conversations with peers resulted in knowledge exchange; incentives based on joint output gains were neither necessary nor sufficient for knowledge transmission.

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Bibliographic Reference

Sandvik, J, Saouma, R, Seegert, N and Stanton, C. 2020. 'Workplace Knowledge Flows'. London, Centre for Economic Policy Research. https://cepr.org/active/publications/discussion_papers/dp.php?dpno=14299