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Discussion Paper Details

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Title: The Demand for Coordination

Author(s): Wouter Dessein and Tano Santos

Publication Date: October 2003

Keyword(s): authority, communication, coordination, information technology, organizations, skills and specialization

Programme Area(s): Industrial Organization

Abstract: This paper endogenizes coordination problems in organizations by allowing for both ex ante coordination of activities, using rules and task guidelines, and ex post coordination, using communication and broad job assignments. It shows that: (i) Task specialization and the division of labour is mainly limited by employee discretion, rather than by the importance of coordination. In particular, specialization is often non-monotonic in the importance of coordination. (ii) Organizations exhibit increasing returns to ex post coordination. This rationalizes discrete ?shifts? in organizational design from very rigid and specialized task assignments, to very flexible organizations characterized by extensive task-bundling, intensive horizontal communication and substantial employee discretion. (iii) Broad task assignments and intensive horizontal communication are complementary. Hence, lower communication costs often result in less specialization.

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Bibliographic Reference

Dessein, W and Santos, T. 2003. 'The Demand for Coordination'. London, Centre for Economic Policy Research. https://cepr.org/active/publications/discussion_papers/dp.php?dpno=4096